European Customer Service Experts Enteractive Survey Americans’ CS Positions Prior To Market Entry

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Harris Poll Findings Reveal Americans Would Like Human Interaction
Gzira, Malta –June 9, 2022 – Enteractive, a noted customer service and retention concern with clients and offices across the European Union today announced the results of a survey of American’s attitudes towards customer service in the United States prior to entering the market later in the year.

Their findings were consistent with what one might expect given the dismal state of customer service in US, especially in the technology and entertainment fields currently. Some of these include:

  • 90% of respondents would prefer to speak with a real person when contacting a brand with a customer service enquiry
  • 89% of respondents believe brands’ customer service agents should speak the same language as the customer they are calling
  • 87% of respondents think US brands should use a CALLER ID when contacting customers so they can clearly see who is calling them
  • 85% of consumers said they are MORE LIKELY to stay loyal to a brand that uses real people for customer service
  • 70% of respondents find robo-calls from brands frustrating, with 54% confiding they are VERY frustrating.
  • Overall, on average, over 53% believe that getting through to a real person is DIFFICULT when calling a brand’s customer service number, with the numbers even higher among older respondents
  • 41% of respondents would be happy to get a call from online entertainment or technology brands to check in and improve the customer relationship

Enteractive CEO Mikael Hansson noted, “I was so pleased to see the results as they bear out our personal interaction business model, that we are excited to be bringing to the US later in the year.” Adding, “Since 2009 we’ve had real people talking to our clients’ customers in their own language to bring them back with amazing success. We’re looking forward to helping US companies with their customer retention by actually speaking with their users as well.”

A leader in customer retention in the popular and legal online gambling sector in Europe, where clients typically see a 500% increase in customer reactivation, and a 300% increase in customer spend, Enteractive is entering the US market as online and mobile sports betting and other iGaming formats grow quickly as the number of states with legalized sports betting has increased. With recent legalization in New York, plus 19 other states allowing some form of wagering, online gambling brands are signing up thousands of new players during important sporting event like the Super Bowl, March Madness and the upcoming Tennis Grand Slam events, the US Open and Wimbledon.

Enteractive also polled the sample on attitudes towards online gambling and found that 64% support online gambling nationally, while 60% approve of it at the state level.

“While our service works in any customer service or customer relationship management setting, we’ve been very successful in the iGaming space in Europe, and are eager to work with US operators like Caesars, FanDuel, DraftKings, BetMGM, and others. While these companies are spending large sums on promotion, marketing, and competitive odds to prompt high-speed growth as they enter these new markets in the US, they must keep a focus on retention of all those hard-won customers,” says Hansson. Adding, “it’s heartening that the majority of Americans support online gambling.”

To ensure the safety of their clients’ data, Enteractive has developed the (Re)Activation dashboard to give partner brands complete transparency, with real-time reporting for each interaction with individual customers while keeping all data highly secure, GDPR, and Responsible Gambling compliant.

“There’s currently a gold rush in the US sports betting market,” adds Hansson, “and the eventual winners will be those brands that engage with their customers and build relationships for the future. Every brand must keep a clear focus on all aspects of their offering, ensuring that all the hard work in getting to market, and the expense of customer acquisition is not quickly lost to lapsing relationships.”

About Enteractive:
Enteractive is the industry leader in player reactivation, driving innovation through custom-made tech, powered by personal human interaction. As a partner to iGaming operators around the world, Enteractive increases retention and player loyalty through engagement with players in one-to-one conversations.

Family Office Portal to Host Family Office/Venture Capital Mixer September 14 at Meat Market Steakhouse Palm Beach

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Family Office Portal LogoPalm Beach, FL – August 24, 2021 – Family Office Portal (aka FOPort) a recently launched hub of a community comprised of over 5000 ultra-high net worth individual, single, and multi-family offices, the asset managers they work with, service providers, early-stage companies and other members of this unique professional network geared to making the lives of its members easier, more profitable, and more enjoyable, is excited to host their first 2021 event, a family office/venture capital mixer at the Meat Market Steakhouse 191 Bradley Place, Palm Beach, FL 33480 on September 14 at 5:00 pm.

The event will be hosted by FOPort CEO, Peter Apostol, who has an extensive background working with family offices, alternative investments and lifestyle services. Peter worked with a South Florida based family office packaging and syndicating investments before he began to develop an international family office community.

Apostol notes, “we’re excited to hold our event at Meat Market as it’s long been a personal favorite and one of Palm Beach’s staple locations, I’ve held many successful events there and the team is one of the best in the hospitality business,” adding, “since launching we’ve gotten great interest in our platform from all over Palm Beach, South Florida, and globally, and it will be wonderful to get the network together in person and more importantly have them meet each other for discovery opportunities.”

Family Office Portal curates a network of investors and issuers to connect investors with investment opportunities that match their personal mandates and preferences. Family Offices and UHNWI’s that choose to join this exclusive community are able to view or be directly connected with vetted issuers.

Family Office Portal also partners with best-in-class technology solutions that help family offices in all that they do. Through a range of technologies from basic to incredibly dynamic and complex solutions, FOPort offers the convenience of aggregation and consolidation of these tools, discounted rates, streamlined account management and more. These technologies help family offices with everything from automated and compliant investment processes, and peer to peer due diligence, to enhanced lifestyle experiences, and much more.
Family Office Portal enables members to browse and connect with rare family office sponsored opportunities, the kind that are spoken for before they are public, including early-stage companies that are poised to disrupt industries, or otherwise grow through strategic value add partnerships, investments, etc.

Those interested in attending the event should email RSVP@FOPort.com to register.

LAcarGUY Opens Lucky 13th Dealership, and 6th Santa Monica Location – Genesis Santa Monica Today

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Genesis Santa Monica RenderingSanta Monica, CA –July 13, 2021 – The LAcarGUY family of dealerships owned by noted Heal the Bay executive board member and environmental enthusiast Mike Sullivan, are excited to continue and expand their long and fruitful relationship with Santa Monica to officially open their newest dealership, Genesis Santa Monica in that popular seaside burg today. Once this new dealership is fully staffed the LAcarGUY’s locations in Santa Monica will have brought 300 quality jobs and numerous car shoppers from across Los Angeles to the city.

With the opening of their sixth dealership there, LAcarGUY cements their business leadership in Santa Monica. As a responsible business, and active community member LAcarGUY not only supports the city with taxes, but also buoys several civic organizations including Heal the Bay, Meals on Wheels West, and the Boys & Girls Clubs of Santa Monica. The dealerships also put hundreds of staffers on the sand for beach cleanups annually.

LAcarGUY’s CEO Mike Sullivan notes, “After a lifetime in Santa Monica I am very pleased to add our sixth dealership to the community. We are three generations here, and proud to be an integral part of the city. I think Genesis will be a great and natural addition, and we are especially excited about their upcoming EV lineup.”

The LAcarGUY family of dealerships has a long history in Santa Monica. This dealer group started when Mike’s father Wilfred H. “Sully” Sullivan opened its first dealership, Volkswagen Santa Monica, in 1964. Mike began his automotive career in 1976 at VW Santa Monica, working his way up through the ranks and eventually expanded in 1989 when he opened Lexus Santa Monica. LAcarGUY was then formed with a focus on treating customers with respect, supporting local communities, and contributing to environmental causes.

In their short history, Genesis has caught the attention of automotive media and has taken home some of their most prestigious awards. Now the Insurance Institute for Highway Safety (IIHS) has named the entire 2021 Genesis model lineup a 2021 IIHS TOP SAFETY PICK+. It’s a genuine honor, and a reflection of Genesis’ driver-first approach to vehicles and the ownership experience. Later in the year the dealership, one of the first stand-alone Genesis locations in America, will debut Genesis’ first fully-electric model: the Electrified G80.

“Genesis is pleased to be expanding our reach in Southern California with the opening of a new location in Santa Monica,” said Tedros Mengiste, Executive Director of Sales Operations, Genesis Motor America. “At Genesis, we put the customer at the core of everything we do. We are delighted to be partnering with the LAcarGUY family of dealerships in serving one of Greater Los Angeles’ most vibrant communities.”

Genesis Santa Monica will feature the full line of Genesis’ luxury vehicles including the redesigned sport sedan the G70, the G80 – the “Most Dependable Midsize Premium Car, 2 Years in a Row by J.D. Power,* the full-sized luxury flagship the G90, the G70 performance SUV, and the all-road capable yet luxurious G80 SUV (SUVs have limited availability). In addition to new car sales, Genesis Santa Monica will offer pre-owned sales, financing, and Genesis Concierge Service, where they pick up and drop off the customer’s car from their doorstep, while leaving them a loaner

Community involvement and sustainability have always been important to Mike Sullivan. LAcarGUY is one of the most environmentally concerned car dealership groups globally and have won a number of awards for their efforts. They have been passionate advocates for bringing hybrid and electric vehicles to their locations and with Genesis’ EV will now offer seven hybrids and electrics across their brands. Additionally, their Audi Pacific dealership in Torrance is the only LEED Gold certified Audi dealership in the US.

Growing up an avid surfer, Mike was inspired early on to do what he could to change an “environmentally challenged” automotive industry. Mike currently serves on the board of Heal the Bay, including supporting the Santa Monica Aquarium, and the Environmental Media Association. Over twenty years of dedication to the environmental community has helped LAcarGUY become one of the top hybrid/electric dealers in the country.
Genesis Santa Monica is currently located in a temporary location at 1100 Santa Monica Blvd., but will relocate to a purpose-built state-of-the-art dealership next to VW Santa Monica at 2450 Santa Monica Blvd. later in the year.

Affordable Cloud Based Production Management Solution Klio Studio Launches To Help Film, TV and Commercial Producers Navigate Managing Distributed Teams in this New Normal

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Hollywood, California – June 30, 2020 – Former US Navy officer, international talk show host, and film producer Adrienne Lunson is excited to launch her latest production, not a film or TV show, but Klio Studio, an affordable cloud based production management solution, purpose built for film, television, and commercial productions.

Making movies and TV is amazingly complicated. Facing burn out after years of production, Lunson took a break and moved to the tech industry, noting “I discovered all these great tools for managing complex tech builds and thought ‘why didn’t we have this?’ And of course, as a military veteran, I am always looking to increase order and teamwork!” Two years later, Klio Studio was born.

Lunson notes, “while we’ve been building Klio Studio since 2017, when the Coronavirus appeared, we knew we had to launch asap to help producers manage their newly distributed teams online and effectively. Since we were already in beta, we kept hustling and are excited to launch this current, affordable, and needed solution to Hollywood today.”

She adds, “We are uniquely positioned to extend the software to mobile tools to keep cast and crew safer on set, like digital check ins, digital choosing meals for catering, and electronic paperwork signatures. Additionally, our medical advisory board is aiding us to create practical protocols to keep set life safe.”

The Klio Studio system keeps producers and their collaborators on track throughout the production process starting with development, through fundraising, pre-production, production, post-production and even release. It turns the creative chaos of filmmaking into orchestrated art.

Klio Studio’s toolset unifies all aspects of production, including tasks, schedules, chat, and file sharing. Lunson comments, “Because Klio Studio is cloud based, staff can work remotely on multiple productions at once, potentially getting millions of people back to work from the Coronavirus crisis sooner and everyone’s favorite shows back on the air.”

Lunson adds, “Klio Studio is for all producers. We created a powerful project management tool. It works great for commercials, online content, or multimillion-dollar movies.” Starting at $11.99/month, Klio Studio opens up an affordable toolbox for all creatives.

To help Klio Studio get four million filmed entertainment workers back at it, we encourage all to check out KlioStudio.com to sign up for a free trial. The show must go on!

ONSTELLAR – the First Cryptocurrency Based Social Network Focusing on the Paranormal Will Exhibit at DisclosureFest’s Mass Meditation at Los Angeles State Historic Park June 23

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ONSTELLAR’s Beta has Now Launched

Manhattan Beach, CA – May 24, 2018 – ONSTELLAR, the next critical step in combining todays’ flashpoint technological advancements of social media with cryptocurrency is excited to announce the launch of their beta version for pre-registered users. As the site is designed for the growing enlightened global community and focused exclusively on the extraordinary, profound and metaphysical, ONSTELLAR is also excited to announce that they will be exhibiting at DisclosureFest’s 2nd annual Mass Meditation Initiative event on June 23 at the Los Angeles State Historic Park. This FREE event features yoga, speakers, music, art, vegan food, and a mass meditation for all attendees plus a global live stream audience at 2pm PT.

ONSTELLAR Executive VP Desh Weragoda notes, “we are thrilled to be part of Disclosure Fest as it gives us a chance to meet many of our registered users in person, and to support an event that is deeply aligned with our mission. Additionally, since Los Angeles is such an important hub of cryptocurrency activity, we are excited to link these two aspects of our business model in an experiential way.”

Jimmy Church, host of the popular radio show “Fade to Black” and fill in host of “Coast to Coast AM,” one of the early adopting influencers in the paranormal and metaphysical spaces who are contributing to ONSTELLAR, is one of the headlining speakers at DisclosureFest, while Corey Goode, another early ONSTELLAR adopter and host of Gaia TV’s “Cosmic Disclosure” will also speak at the event. These thought leaders are also expected to drop by the ONSTELLAR booth for fan photos, book signings, and more.

As the first platform of its kind to focus on connecting like-minded individuals who have had a transformative and unique experience, ONSTELLAR promises to be the heartbeat and nexus for expanding knowledge in our wondrous universe. The ONSTELLAR ecosystem is tailored to engage members in the exciting world of cryptocurrency, while at the same time providing opportunities to earn income, meet new people, engage with industry professionals, and gain access to singular products, services and events. While enjoying a world-class user experience, members will have access to the largest publicly-available digital archive of curiosity quenching audio, video, publications, images, newspaper clippings, and investigative documents.

As the recent exposure of Facebook’s internal workings and negative press have shown, traditional social networks generate billions of dollars in profits by exploiting the connections between friends, family and the collective efforts and hours spent online. They then follow users in the real and digital worlds, dropping digital spies and even going so far as attempting to modify the public’s behavior and political views. Are these activities benefiting society? ONSTELLAR believes that they are not! ONSTELLAR is focused on solving these problems for community members by offering a new kind of network. The platform puts the member first by giving community control back to users, not sharing or selling user telemetry, and through the built in crypto-economy, giving a fair share of the created value BACK to the users!

About ONSTELLAR
From the paranormal to the metaphysical, ONSTELLAR is the world’s first social network where the unexplained lives. The ONSTELLAR ecosystem is tailored to engage members in the exciting world of cryptocurrency, while at the same time providing opportunities to meet new people, engage with industry professionals, and gain access to products, services and events for our community. Connect and collaborate with others like you and be rewarded for creating and discovering content.

CTSI-Global to Launch Managed Services

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Memphis, TN – May 22, 2018 – CTSI-Global, an award-winning supply chain management leader with offices in America’s logistics hub Memphis, as well as Atlanta and Austin, along with international offices in Singapore, Ireland, and India, is pleased to launch their Managed Services offering. This will expand on the high-quality freight audit and payment (FAP) and transportation management system (TMS) solutions that the company has been providing for over 60 years. They are one of the first logistics technology companies to launch a full Managed Services solution.

Managed Services is a new trend in logistics. While already happening in smaller niches, CTSI-Global is bringing Managed Services to a broader group of shippers to target cost reduction while providing thought leadership. Shippers typically focus on carrier fees, but there are many other ways to cut costs in the supply chain when leveraging technology and analytics with industry-leading expertise.

“Our BI analytics — our ability to slice and dice all the different activities across the supply chain into clear, meaningful metrics — I’ve never seen anything at this level on the customer side. It’s very clean, it’s very user-friendly, and it’s very powerful. It brings all the data from the supply chain activities into one cohesive view across the supply chain,” asserts Bryan Kelley, Director of Logistics Operations at CTSI-Global.

With hundreds of shippers, including many Fortune 500 companies, plus a base of over 10,000 carriers and an approximate two-year lead in logistics technology, the time is right for CTSI-Global to go beyond TMS, BI, and FAP to offer their clients complete end-to-end logistics and supply chain solutions.
The CTSI-Global solution is distinctive in that it’s a Managed Services offering from an established company. For existing clients, all systems are already connected for FAP and TMS, so they can quickly leverage data from their existing services. Managed Services clients will be able to tap into existing capabilities to integrate all their logistics functions into a CTSI-Global process, allowing for meaningful analytics that merge all the data and utilize the latest business intelligence tools for substantial cost savings.

Managed Services will give shippers visibility with in-transit tracking that will highlight and ultimately lessen pain points. This core strength includes proactive visibility to all exceptions such as late deliveries and damaged freight, plus expected delivery date and time for improved resource planning and other enhanced client service capabilities. Other potential areas for savings include rate reductions via carrier negotiation and savings throughout the entire supply chain via leveraging an end-to-end solution that will drive process improvements across client organizations.

“A Managed Services provider can take the stress off day-to-day operations and put the emphasis on long-range planning,” states Ken Hazen, President and CEO of CTSI-Global.
With CTSI-Global taking over processes that were previously managed by the client, the shipper can either reduce headcount or free up those resources up to work on strategic tasks. Other benefits of CTSI-Global’s Managed Services include supporting freight claim management, which not all competitors do, and augmentation of client headcount, either on-site or remotely, which allows clients to stay focused on their principal business while shifting costs to CTSI-Global.

Spearheading Managed Services are Bryan Kelley and VP of Sales Josh Miller. Bryan was Josh’s client for 11 years, starting in freight audit and payment, then adding other services and leveraging more capabilities for significant cost savings, leading to the implementation of CTSI-Global’s TMS. The result was that one major film studio halved its logistics costs using CTSI-Global’s freight audit and payment services, visibility tools, business intelligence, and other solutions.

CTSI-Global has already brought three shippers into their Managed Services offering, in the chemical, air filter, and storage container industries. They are excited to continue to convert their existing client base to Managed Services along with new clients looking to decrease their shipping costs through the use of the latest logistics technologies, a global office footprint, and decades of high-level supply chain work.

About CTSI-Global:
Intelligence and connectivity are key to the future of logistics. Deep automation—fueled by robust data and clever analytics—power the supply chain and freight industries. That’s why CTSI-Global delivers vital, on-the-spot intelligence—one proud client at a time. For over 60 years, they’ve advanced solutions to stay ahead of the curve by always listening to their clients’ needs. From a foundation in freight audit and pay, CTSI-Global has continually incorporated cutting-edge solutions to create a powerhouse for logistics needs, including TMS, business intelligence, and all-encompassing managed services. CTSI-Global processes 12 billion dollars in freight annually, operates offices all over the globe, and supports dozens of languages and currencies, enabling better service to global players and tech startups alike.

Delayed Flight? Blockchain Technology Could Help You Get an Airline Voucher Instantly; TrustaBit Announces their Token Sale Launch for February 14, 2018

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Aliso Viejo, CA – Airlines spend millions each year sending vouchers to disgruntled customers through outdated systems. With Trustabit’s revolutionary software, customers will soon be able to receive vouchers instantly and electronically if their flights are delayed or canceled. The TrustaBit token pre-sale will take place from February 5th – 12th with the main token sale running from February 14th to March 15th.

The secret to improving the airline customer experience is blockchain technology, says Saritta Hines. Hines is the CEO of Trustabit, a SaaS company that hopes to help airlines leverage the blockchain by automatically sending vouchers to customer accounts.

Hines’ patent pending technology addresses one of the most common complaints from airline customers. “So many airlines require customers to call a phone number and wait on hold just to get their vouchers, exacerbating their frustration at delayed or cancelled flights,” Hines said. “Blockchain technology gives us another way of doing business – one that is better for the customer and the airline alike.”

Trustabit will allow airlines to set scenarios and amounts into smart contracts, control how vouchers are sent to new or existing accounts, and create branded notifications for customers. This customization will allow them the opportunity to build positive brand experiences at every customer touchpoint.

Hines says that if airlines must invest in a voucher system to make amends to customers, they may as well do it in a way that improves their opinion of the company. “The cost is going to come out either way. The question is, are you going to be paying the money to an angry customer or to a customer who will be loyal for life?”

The initial Pre-Token sale will happen during Feb 5th-12th, 2018 with the Main Token sale commencing on February 14th and ending on March 14th. The minimum crowdsale cap is set to $3 Million USD with all funds being returned to users if the initial investment is not met. The maximum crowd sale cap is set to $49 million USD and contributions will be in ETH only. There will be a total of 1 billion TAB tokens created and the number of tokens one person can purchase will be set to a first come first served basis. Any unsold tokens will be burned at the end of the Main Token Sale and there will never be any more tokens minted. Buyers will receive tokens 14 days after the close of the Main Token sale. There will be four bonus stages in the token sale:

  • 20% Bonus during Pre-Token purchase
  • 15% Bonus during week 1 Main Token sale
  • 10% Bonus during week 2 Main Token sale
  • 5% Bonus during week 3 Main Token sale

 

About Trustabit

TrustaBit is a state of the art software solution that will allow airlines to offer their passengers vouchers automatically when their flights are canceled or delayed. The software is currently in the investment stages.

Award Winning Logistics Leader CTSI-Global Brings News of Hires, Promotions, and a new US Location

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Memphis, TN – February 1, 2018 – CTSI-Global, an award-winning logistics leader with offices in America’s shipping center Memphis, Tennessee along with international offices in Singapore, Ireland, and India, is pleased to announce two recent hires, an internal promotion, and a new US location.

Noted industry stalwart Bryan Kelley has been hired as CTSI-Global’s Director of Logistics Operations, specializing in managed services. Bryan is an accomplished supply chain management professional, with 20+ years’ experience directing complex domestic and international distribution operations for top-tier companies including EMI Music Group and Technicolor. He is adept at implementing processes to reduce costs, improve service, and enhance quality across the supply chain.

Joining Bryan in managed services will be Matt Jackson, a 10-year CTSI-Global veteran who is back after a brief tenure with another Memphis logistics concern.

CTSI-Global CEO Ken Hazen notes, “we are excited Bryan has joined CTSI and he is already driving us come up with better logistics solutions for all of our clients that we’ll be rolling out soon.” Adding, “and we knew Matt would be back in the CTSI family, he just couldn’t stay away.”

Another exciting CTSI-Global move will be that of Senior Vice President of Global Sales Brian Scott to a new office in Charleston, South Carolina home of over 20 logistics concerns and the fastest growing port in North America, the Port of Charleston. Brian has been with CTSI-Global for about 20 years and will be building the company’s presence in this growing market.

A promotion the company is please to announce is Debra Buescher promoted to Director of Finance Operations. Deborah came to CTSI-Global 23 years ago from Consolidated Systems where she worked in production. She has held positions in various groups, transitioning to the accounting group in 2006. She has been managing finance operations diligently since 2011. In her new role, she will be reporting to Swapan Mondal, CFO & Treasurer.

Finally, CEO Hazen added, “We congratulate Bryan, Matt, Brian, and Debra on their new roles in our company. We also wish them great success, after all their success will be our clients and our own.”

Shakti Fest 2016: Festival of Yoga and Sacred Music Celebrates Creative Divine Feminine Energy in Joshua Tree May 13 – 15

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2015 square flyerJoshua Tree, CA – Shakti Fest returns for its sixth year May 13 – 15 at the Joshua Tree Retreat Center, in Joshua Tree, CA. Organized by Bhakti Fest who lead the way in conscious festival events, Shakti Fest is unique as a springtime celebration of the divine feminine spirit, described in Hindu philosophy as the ‘dynamic force which moves the universe’. The festival features world famous yoga teachers, Kirtan music stars, wisdom workshops, and a healing sanctuary.
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Los Angeles VIP PR Management Service: Because You Can’t Be on Both Coasts at Once

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Are any of these scenarios familiar?

  • At the last minute you score a top TV booking for your client … but it’s on the same night you need to be at a huge event in New York.
  • Suddenly client A’s L.A. show is generating day-of interviews and photos shoots … on the same date as client B’s New York press day.
  • You’d love go to L.A. for your client’s junket and be with her on the red carpet, but taking three days out of your week – and fronting travel expenses – isn’t really on the table.

Perhaps someday you’ll be able to clone yourself. Until then, you’ll need a trustworthy, experienced Los Angeles-based publicist to handle your client. But who?

Susan von Seggern

Susan von Seggern

Introducing Los Angeles VIP PR Management Service. Created and overseen by entertainment PR veteran Susan von Seggern, this highly flexible publicity resource is ready to meet all of your L.A. needs. Which means your NYC office can be bi-coastal whenever the need arises.

With airfare, hotel, car rental, meals and getting to and from the airport, even a one-day trip to Los Angeles can easily cost upwards of $1,500. Add travel stress, jet lag and not being there for your East Coast clients, and the price tag gets a lot higher.

For a reasonable fee, Susan von Seggern will manage a full day of press and an evening event for your client. You’ll save time and money – and you can relax, knowing your client is in expert hands.

Let Susan:

  • Manage your client’s office- or hotel-based press day
  • Take your client to radio and TV interviews
  • Staff your client at photo shoots or junkets
  • Handle your client on red carpets

During her two-decade career in PR, Susan has managed press days, L.A. event appearances and more for top music artists including Elton John, Ice Cube and Melissa Etheridge, among many others; such politicians as Sen. John Edwards, Sen. Barbara Boxer and Congressman Dennis Kucinich; actors like Brad Garrett, Shannon Elizabeth, Jennifer Tilly, Dean Cain and Mekhi Phifer; CEOs; authors; sports and reality personalities; and other celebrities. A full client list can be found here.

Susan’s abundant charm, tenacity and organizational wizardry make press days go smoothly. Media get what they need to tell the right story, while talent feels relaxed and cared for.

Let Los Angeles VIP PR Management Service take the stress out of having clients in Los Angeles.